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IN SHORT SNCF plans to revolutionize your travel experience through technological innovations such as the digitalization of services, the development of autonomous trains and the implementation of 5G on board trains. |
SNCF, a major player in rail transport in France, is preparing to revolutionize the way you travel. With its constant commitment to innovation and improving the passenger experience, SNCF positions itself as a pioneer in the field of train transport. Find out how these upcoming innovations will transform your journeys and offer you a unique travel experience.
In these modern times, SNCF continues to surprise with its innovations and initiatives designed to improve the passenger travel experience.
Ranging from technological advances to optimized infrastructure management, SNCF is poised to revolutionize the way we travel. Find out how
these initiatives can transform your daily commute and provide a more pleasant, seamless and eco-friendly travel experience.
Cutting-edge technologies to simplify your journeys
At the heart of this transformation, SNCF places emphasis on digital innovation.
With the introduction of advanced digital solutions, the travel experience becomes more intuitive and personalized.
Dematerialized ticketing
Imagine being able to take the train without buying a ticket
in advance. SNCF is working on a system that will not only simplify the purchasing process, but also reduce
queues and the stress of last minute shopping.
Intuitive mobile apps
Thanks to advanced mobile applications,
planning and managing your trips becomes child’s play. From booking to station navigation,
every step is optimized to give you a seamless user experience.
Artificial intelligence at the service of travelers
SNCF is also exploring the potential of artificial intelligence to improve its services.
This technology allows for more efficient management of station flows and a smoother passenger experience.
Station flow management
AI is used to analyze passenger movements in real time. This helps relieve congestion in busy areas.
and improve the flow of traffic at stations. To find out more, visit
how AI is revolutionizing flow management at stations.
Chatbots and virtual assistance
For instant assistance, SNCF deploys chatbots capable of answering your questions 24/7.
These virtual assistants can guide you to find the best ride options, resolve reservation issues
or simply provide real-time information.
| Before | Now with SNCF |
| Long, stressful car trips | Comfortable high-speed train travel |
| Risk of delays and unforeseen events | Punctual trains and support services when needed |
| High gas costs and tolls | Affordable train tickets and promotional offers |
| No possibility to rest en route | Comfortable seats and on-board services to relax |
Reasons for the travel revolution by SNCF:
- Comfort: Modern and comfortable trains giving you a pleasant travel experience.
- Connectivity: Fast and efficient connections between major cities, making your travel easier.
- Ecology: SNCF is committed to a sustainable development approach to reduce its environmental impact.
- Technological innovation: Innovative digital solutions to facilitate ticket booking and travel management.
- Customer service: Attentive and responsive customer service to meet your needs and provide you with a personalized travel experience.
More flexible and diversified travel choices
SNCF is not content with just modernizing its technologies; it is also expanding its offers to offer more flexibility
and adapt to the varied needs of travelers.
New booking options
With the introduction of new booking options,
you have the freedom to choose more flexible tickets. Whether you need to change your itinerary at the last minute
or take advantage of special offers, SNCF adapts to your pace.
Accompanied bike offer
Traveling by train with your bike has never been easier. SNCF now offers practical solutions for transporting
your bicycle. Consult the options available for traveling with your bike
and associated prices.
A strong commitment to sustainability
Preserving the environment is at the heart of SNCF’s concerns. The company invests heavily in technologies
and environmentally friendly practices to promote sustainable transportation.
Ecological transport
SNCF is committed to reducing its carbon footprint by investing in electric and hybrid trains. These innovations
make it possible to reduce greenhouse gas emissions, thus promoting greener and more responsible transport.
Green initiatives
The company implements programs to reduce waste and encourage recycling. These efforts result
through more efficient management of resources and increased awareness of the importance of sustainability.
Particular attention to passenger comfort
Passenger comfort is a priority for SNCF. Through various initiatives, the company wishes to make
every trip pleasant and relaxing.
Renovated and ergonomic spaces
The wagons are redesigned to offer more comfort and space. From ergonomic seats to dedicated workspaces,
every detail is designed to enhance your onboard experience.
Easy access for all
SNCF is committed to making its services accessible to everyone, including people with reduced mobility. Ramps
access to elevators, each station and train is designed to guarantee inclusiveness.
Reducing unforeseen events: towards better management of disruptions
Unforeseen events, such as strikes, can disrupt travel plans. SNCF is actively working to minimize
these inconveniences by implementing effective reimbursement and assistance policies.
Clear refund policies
In the event of forced cancellation, SNCF has refund policies
transparent and fair. These measures ensure that you will not be penalized for disruptions beyond your control.
Real-time information
Thanks to digital tools and improved connectivity, you are informed in real time of possible disruptions
and alternative solutions. This responsiveness helps reduce stress and optimize your travel choices.
Strengthened connectivity for a better user experience
In an increasingly connected world, SNCF is adapting by offering improved connectivity services, facilitating
thus the lives of passengers.
Wi-Fi on board
To meet the needs of modern travelers, SNCF now offers stable and fast Wi-Fi on board
of its trains. Whether you need to work or play, you stay connected throughout the journey.
Personalized travel apps
By using travel apps
personalized, you can plan and adjust your trip in real time. These intuitive tools allow you
to modify your reservations, follow schedules and access information on the services available on board.
SNCF is determined to transform the traveler experience through innovation, flexibility, sustainability and
comfort. With advanced technological solutions, particular attention to passenger well-being and a
strong commitment to the environment, SNCF positions itself as a leader in the rail transport sector.
These initiatives are designed to make every journey more enjoyable, thus offering a new, more modern way of traveling,
more comfortable and more environmentally friendly.
Q: What changes will SNCF make to the way I travel?
R: SNCF will introduce new services and innovations to make your travel experience more pleasant and efficient.
Q: How does SNCF intend to revolutionize the transport sector?
R: By investing in new technologies and offering more personalized and flexible offers to travelers.
Q: What advantages will I have as an SNCF customer with these changes?
R: You will be able to benefit from better management of your reservations, real-time tracking of your journeys and improved on-board entertainment services.